What To Expect
- Don't forget to pre vacuum before our arrival.
- We accept, Debit, Credit or Cash (their is a 3% surcharge for debit and credit)
Phone Estimates: We pride ourselves on being very upfront about our pricing; however, estimates prepared over the phone are sight-unseen-best-guess-pricing. Room sizes vary and, as such, we will make adjustments to pricing before cleaning. Pricing based on standard room size; Larger areas that exceed 250 sq.ft. will be counted as two or more. Please do let us know when you are booking your cleaning if you have wool carpet in your home. Not all stains can be removed from carpet; sometimes things spilled or tracked in can permanently damage carpet fibers. Our technicians will do their best to manage your expectations throughout the cleaning process.
Out of Area Minimums: Due to the size of area, some areas we service do require an out of area minimum. The minimum will be accessed by a phone representative based on the drive time from our base. Please call if you are out of our service area and we will be happy to help.
Preparing Your Home for our Arrival: Please give your carpet a thorough vacuuming prior to your appointment. Remove valuable items such as laptops, lamps and trinkets from tabletops and clear the floor of small articles such as toys, and decorative items . Carpet cleaning causes flooring surfaces to become slippery; exercise caution during and after your cleaning. Please have any furniture you want out of the room moved prior to our arrival.
Cancellation Policy: Clean Customs schedule fills up fast, once a schedule is set we ask that you give us at least 24 hour notice to avoid a $25 cancelation charge. We appreciate the opportunity to serve you, and give the utmost attention to our clients. We ask that you be considerate of our schedule as well and please let us know if the time doesn't work our for you.
Pet Treatments: Treatment and pricing for pet issues is not included in our standard cleaning. Urine, feces, blood or vomit may require additional cleaning procedures to address odor, bacteria and to remove stains that are otherwise irremovable. Pricing for these type of issues will be addressed on-site. We can give you an idea over the phone of the cost involved. If a recommended treatment for pet issues are declined, we cannot warranty cleaning results in contaminated areas.